Head of Infrastructure
Own the automation platform behind the state of the art in AI native reputation management. Keep it healthy, extend it, and make it produce more with less human touch every quarter.
About the Role
AI Reputation helps clients control what shows up when someone searches their name, and what AI assistants like ChatGPT, Claude, Gemini, and Perplexity say about them. Search results are half the battle. The other half is fought inside AI generated answers, and we are built to win both.
The platform is already built and running: automated client acquisition, automated content publishing, a live client portal, and the integration layer that holds them together as one operation. It is infrastructure our competitors do not have, and it is the reason we operate at the level we do. What we need now is an operator to own it.
This is not a software engineering role. You will not be asked to architect distributed systems or write production application code from scratch. Our engineering work happens through AI development tooling, and you will use the same. What we need is someone who can take a running platform, understand every part of it, keep it healthy, extend it, and make it produce more with less human touch every quarter.
Practically, this role absorbs everything the CEO currently does outside of sales, under his oversight. Client site builds, publishing operations, portal development priorities, integrations, fulfillment operations, and vendor relationships all move to you. That is a large surface area and it is the point of the job.
As the company scales, this role is expected to grow into the senior most technical seat in the company, including hiring and leading our first engineers. We call it Head of Infrastructure today because that is the work. Think of the trajectory as CTO.
What You'll Own
The Technical Backbone
- Own our full technology stack end to end: hosting, data, communications, payments, and the vendor set behind them.
- Maintain the data layer as the single source of truth for leads, clients, campaigns, and deliverables, and enforce how every system reads from and writes to it.
- Set and hold standards for security, access control, credential management, backups, and documentation.
- Make build versus buy calls and defend them on cost, speed, and maintainability. You own tooling and vendor decisions up to an agreed monthly threshold. Above that, bring a one paragraph recommendation to the CEO.
- Keep a running architecture document current enough that a new hire could orient from it in a day.
Client Site Creation and Asset Builds
- Own the production of client owned web properties: domains, DNS, hosting, SSL, site builds, and ongoing maintenance.
- Build the templating and automation that turns a client site build from a multi day manual project into a repeatable, largely automated process.
- Manage the full property portfolio across clients, including renewals, expirations, uptime, and technical SEO health.
Publishing and Content Automation
- Own our automated content publishing infrastructure across the platforms we publish to, and any platform we add.
- Expand the system to new platforms and new clients without a linear increase in human effort.
- Own the reliability of it. Silent publishing failures are churn risk. Build the alerting so a missed post surfaces immediately.
- Maintain content quality controls so volume never comes at the cost of the output reading as machine generated.
Fulfillment
- Deliver and oversee client reputation work across both search and AI surfaces: asset creation and publishing, profile and property builds, suppression campaigns, review generation, monitoring, removals and delisting requests, and client reporting.
- Build and run AI answer monitoring: track how clients appear in responses from ChatGPT, Claude, Gemini, and Perplexity, measure citation sources, and execute campaigns that improve how AI systems represent them.
- Turn fulfillment from artisanal to repeatable. Document the playbook, template the deliverables, then automate the parts that do not need a human.
- Own delivery SLAs and quality control. Build the dashboards that show campaign progress and client visible results without manual assembly.
- Manage and scale contractors and virtual assistants against that playbook.
The Client Portal
- Own the product roadmap and release cadence for our client portal, live and in active development.
- Prioritize what ships next based on what reduces manual fulfillment work and what clients actually ask for.
- Own portal uptime, data integrity, and the security of everything stored in it.
Automated Client Acquisition
- Run and improve our automated lead generation systems, from sourcing through qualification and routing.
- Own the acquisition economics end to end, with a measurable cost per qualified lead.
- Own outbound infrastructure across email, phone, SMS, and LinkedIn with real deliverability hygiene: domain warmup, authentication, inbox rotation, bounce and reply handling.
- Instrument the funnel so every stage from source to closed won is measurable.
- Maintain compliance with CAN SPAM, TCPA, A2P 10DLC registration, and platform terms of service.
Systems Integration and Automation
- Keep the stack running as one workflow. Automate the handoffs between sales, scheduling, fulfillment, and billing.
- Own our payments and agreements chain and the automation that fires on deal close.
- Own partner and reseller integrations, including data flow and margin reconciliation.
- Build integrations through native connectors, direct API work, and serverless functions. Adding a general purpose orchestration layer is on the table and will be your call to make and defend.
- Own webhook reliability, error handling, and alerting so silent failures do not become churn.
AI Agent Operations
- A meaningful share of our automation runs as AI agents rather than traditional scripts. You will own that layer: instruction design, scheduling, and debugging non deterministic failures.
- Know when an LLM beats a human or a rule, and just as importantly when it does not.
- Use AI development tooling as your primary build environment. Comfort here is not optional.
Security and Client Data Stewardship
- Clients trust us with sensitive personal information and, often, credentials to their own accounts and properties. You own the standards that protect it.
- Enforce credential management across internal systems and client accounts: access tiers, onboarding and offboarding checklists.
- Define our data handling policy: what we collect, where it lives, how long we keep it, and who can touch it, with GDPR and CCPA awareness baked in.
- Own backup, recovery, and incident response so a bad day is an inconvenience, not an existential event.
Coverage and Availability
Our automation runs unattended on a daily cadence. You are the first responder when it does not.
- Core hours are 8:00 AM to 5:00 PM Pacific, Monday through Friday, with real overlap with the CEO and COO.
- You own the on call posture for critical failures: what pages, how fast it is acknowledged, and where the runbook lives.
- Critical path failures, meaning anything that blocks lead flow, publishing, client deliverables, or payments, are acknowledged same business day.
How Success Is Measured
What We're Looking For
Required- 5 or more years across technical operations, solutions engineering, RevOps, agency operations, or a technical founder or early employee role.
- Hands on scripting and automation, Python preferred, and real comfort with REST APIs, webhooks, OAuth, and authentication flows.
- Demonstrated experience building with LLM APIs and AI development tooling. You should already be using AI to build, not evaluating whether to.
- Experience architecting and administering a modern CRM, not just using one.
- Built lead generation or data pipelines at volume, including scraping, enrichment, and validation.
- Comfort owning web properties end to end: domains, DNS, hosting, SSL, CMS, and basic technical SEO.
- Track record of shipping without a team behind you. You scope it, build it, and support it.
- Clear communicator who can explain a technical tradeoff to a non technical founder in one paragraph.
- Based in the United States and available during Pacific business hours.
- Background in ORM, SEO, digital PR, or agency fulfillment.
- Experience with GEO and AEO, LLM citation tracking, or AI visibility tooling.
- Experience with content distribution, publishing platform APIs, search suppression, or review platform APIs.
- Serverless and edge platform experience.
- Experience hiring and managing offshore contractors.
- Basic front end skills for internal tools and client facing dashboards.
First 45 Days
This is an accelerated ramp by design. We expect full ownership by day 45, not a slow build to it.
| Timeframe | Outcome |
|---|---|
| Days 1 to 15 | Audit the full platform: acquisition, publishing, the portal, and the fulfillment process. Deliver a documented architecture map with priorities, costs, risks, and timeline. Credential and access standards verified and enforced. Full access handoff from the CEO complete. |
| Days 16 to 30 | Own the daily operation of the acquisition and publishing systems outright. Alerting live on every critical job so no silent failure goes past one cycle. First measurable improvement to acquisition efficiency. |
| Days 31 to 45 | Fulfillment playbook documented with at least two workflows fully automated. Client site build process templated and largely automated. AI answer monitoring live for a first group of clients. Portal roadmap defined with the first release shipped under your ownership. |
How We Hire
Short and practical. No algorithm puzzles.
- Intro call, 30 minutes. Mutual fit, your background, our roadmap.
- Systems deep dive, 60 to 90 minutes. Walk us through a system you built end to end: what it replaced, what it cost, what it saved, and what broke.
- Paid working session. A small, scoped, real problem. You are paid for your time whether or not we move forward.
- Offer.
We are selective on purpose.
AI Reputation is the state of the art in online reputation management. Holding that position is a standard, not a slogan, and every hire either raises it or lowers it.
AI native is the floor
Our engineering work happens through AI development tooling. You should already be using AI to build, not evaluating whether to. We do not onboard people into this way of working.
Ownership is total
You own outcomes end to end. Nobody checks your work downstream, which is exactly why the bar for getting in is high.
Discretion is the product
Clients trust us with the most sensitive problem they have: their name. Absolute confidentiality and verifiable results are the job, not aspirations.
The trajectory is real
This role grows into the senior most technical seat in the company, including hiring and leading our first engineers.
This is the job. Tell us why it is yours.
Resume, a short note on a system you built end to end, and any links you are proud of. That is the whole application.
Tell us what you built.
Send your resume plus a short note describing a system you built end to end: what it replaced, what it cost, and what it saved. Links to code, working automations, or live properties are welcome in place of a cover letter.
Application received
Thank you. Your resume and your answers are in, and a real person will reply to . Here is exactly what happens next, in order.